Cleaning Policy and Care Tips

Getting Best Results

10 Great Tips To Get The Best Results From Your Dry Cleaner

  1. Tell your cleaner everything you know about the stain. Substance of stain, home stain remover attempts and the age of the stain are important to the cleaner who is trying to remove the stain.
  2. Don’t allow a stain to set. The sooner the garment is cleaned, the more likely the stain will be removable. Don’t be tempted to iron the stain – heat sets stains.
  3. Note the invisible stains and tell your cleaner. Some stains from white wine, soft drinks and sugary substances seem to disappear but can turn brown and are often permanent.
  4. Never remove a care tag. The label has important information for you and your cleaner.
  5. Don’t store your clothes in plastic bags. drycleaning bags are meant to protect your clothes in the store and on the way home. Once home, store in a cool dry place.
  6. Prevent prolonged exposure to light. Many white garments are treated with optical brighteners that yellow when exposed to light and heat. Colorful garments will often fade. Be careful of both sunlight and artificial light.
  7. Have matching pieces cleaned together. Normal fading may occur in any cleaning process. Even a slight change can ruin a matching set.
  8. Protect your clothing. Perspiration, perfume, hair spray etc. are all tough on clothing, especially silks. Use garment shields for protection.
  9. Check for rips, tears and loose buttons. Your cleaner will examine your garments for these, but two sets of eyes are better than one.
  10. Work with your drycleaner. If a garment bleeds, shrinks, or tears, there could be a number of causes. Any International Fabricare Member can send the garment to be analyzed to help find the cause and possible solution.


Most stains are better left to the experts at Arbutus Cleaners. We have the most advanced spotting agents coupled with experienced and skilled spotting technicians. Often when the consumer attempts to remove the stain by themselves, it can further aggravate the removal process and can make the stain more difficult to remove. The sooner you can get the garment into one of our stores, the better chances we have to successfully remove the stain. Notify our staff when you drop the garment off what the stain is, how long it has been on the garment, and if you used a home spotting method on the stain.

If you want to try removing the spot yourself, here are some helpful links to assist you. Be advised that there is always risk involved with trying to remove stains, and that you might make the stain worse or pull color from fabric when using the spotting methods or chemicals. Always test the spotting solution on an area of the garment that can’t be noticed to see if there will be any changing of color or texture to the material.

Also, most of these spotting tips are for WASHABLE GARMENTS ONLY. Using washable spotting tips on DRY CLEAN ONLY garments may damage the fabric color, texture (appearance) or feel.

These resources have useful spot cleaning ideas and tips if you decide to try removing a spot yourself: